Citibank Visa Gives Credit Where Credit Isn’t Due
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Doris A. Stokes applied for a Visa credit card from Citibank over the telephone a few weeks ago.
When a Citibank employee asked Stokes if she wanted a second card for another family member, she replied, “Maybe later.”
Her shiny new Citibank Visa card arrived at Stokes’ Los Angeles home this week. So did one for Maube Later.
“I brought it down to work, and everybody here was in tears laughing so hard about it,” said Stokes, an administrative assistant at the Los Angeles Junior Chamber of Commerce.
The response was more subdued at the New York headquarters of Citibank, the nation’s largest bank and the world’s biggest issuer of Visa and MasterCard credit cards.
“Are you serious?” asked Susan Weeks, a bank spokeswoman in New York, when the incident was described to her.
Assured that the tale was true, she groaned, “Oh, no.”
Weeks promised to check into the matter at the South Dakota headquarters of the bank’s credit card operation.
“I can’t wait to hear the explanation on this,” she said.
Neither can Doris Stokes.
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