When a business won’t honor the price on its website
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John was shopping for gaming gear the other day on Wal-Mart’s website. He saw super-low prices and immediately submitted an order.
Not long after, he learned that Wal-Mart wouldn’t honor the deal, saying it had been a computer glitch.
ASK LAZ: Smart answers to consumer questions
John asks: Does a website have a responsibility to honor online prices?
It does, but there can be extraordinary circumstances. A lot depends on what the business offers to make amends.
For Wal-Mart’s approach, check out today’s Ask Laz video.
If you have a consumer question, email me at [email protected] or contact me via Twitter @Davidlaz.
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